“Finally, a book that goes beyond the ‘how-to’ of team building and answers the critical question, ‘How do I create a collaborative organization that reaps the harvest of long-term investment in teams?’ The ‘ten principles of collaborative organizations’ outlined in this book are invaluable.” — Seth McCutcheon, CEO, Domicile Design Group LLC The flagship book … >>

ISBN13: 9780787970710 Condition: New Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed A manager’s guide to emotional intelligence–from one of the founders in the field

In Accelerating Customer Relationships, a world-renowned CRM expert demonstrates how to build knowledge “infostructures” that deliver breakthrough profitability and customer loyalty. Ronald S. Swift walks you step-by-step through integrating every customer touchpoint: retail, Web, call center, and beyond. Swift covers every aspect of enterprise-wide relationship management — strategies, processes, partnerships, platforms, software, methodologies, and more. … >>

ISBN13: 9780787909437 Condition: New Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed A Selection of the Executive Program and Fortune Book Clubs

The Coaching Manager: Developing Top Talent in Business introduces an easy-to-implement developmental coaching model based on the authors’ extensive work with thousands of managers, executives, and MBA students. The goal is for managers to help employees learn and be more productive on a day-to-day basis. This model encourages employees to take greater responsibility for their … >>

ISBN13: 9780028642680 Condition: New Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed What questions do you ask in a job interview to effectively understand your candidate? How do you motivate a team? And, it’s time for performance reviews! Sometimes … >>

This rapid-read handbook articulates the key concepts of the best-selling hardcover, The Leadership Engine: Building Leaders at Every Level, by Noel Tichy and Eli Cohen. Voted “one of the best business books of the year in 1997″ by both BusinessWeek and Library Journal, it argues for making leadership development an embedded process in the way … >>

The manager’s guide to building a business-oriented information systems architecture. Written for IS and corporate management, CIOs, and consultants. Provides a practical, easy-to-use framework for developing and implementing an enterprise information architecture aligned with business requirements. Learn to eliminate redundancy, control costs, and deploy new technology in an orderly way.